Privacy policy

Privacy Policy

Last updated: [January, 2026]

At Chaiwala Company (“Chaiwala,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our ads, sign up for our loyalty programs, or communicate with us.

This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

 1. Information We Collect 

We may collect the following types of personal information:

a. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Loyalty or rewards program details
  • Any information you submit via forms, sign-ups, or promotions

b. Information from Third Parties

We may receive information from:

  • Loyalty and rewards platforms
  • Point-of-sale systems
  • Advertising platforms
  • Social media platforms

2. How We Use Your Information

We use your personal information to:

  • Provide and manage our services
  • Send newsletters, promotions, and offers
  • Manage loyalty programs and rewards
  • Improve our website, marketing, and customer experience
  • Measure advertising performance and engagement
  • Respond to inquiries and customer support requests
  • Comply with legal and regulatory requirements

3. Advertising & Analytics

We use digital advertising and analytics tools, which may include:

  • Google Ads
  • Meta (Facebook & Instagram) Ads
  • Website analytics tools
  • Social media insights platforms

These tools may use cookies or similar technologies to show relevant ads and measure campaign performance.
We do not sell your personal information.

You can manage or disable cookies through your browser settings.

4. Email & SMS Communications

If you subscribe to our emails, SMS messages, or loyalty programs:

  • You may receive promotional and informational messages
  • You can unsubscribe at any time using the link provided in our communications
  • Transactional or service-related messages may still be sent when necessary

5. Sharing of Information

We may share your information with trusted third parties only when necessary, including:

  • Marketing and analytics service providers
  • Loyalty and rewards platforms
  • Email and SMS service providers
  • Payment or POS-related systems

All third parties are required to protect your information and use it only for authorized purposes.

6. Data Storage & Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against:

  • Loss
  • Theft
  • Unauthorized access
  • Disclosure or misuse

Your data may be stored on secure servers located in Canada or other jurisdictions where our service providers operate.

7. Your Rights (Canada)

Under Canadian privacy laws, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Withdraw consent for marketing communications
  • Ask how your information is used or shared

To make a request, contact us using the details below.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at:

Chaiwala Company
Email: privacy@chaiwalaco.ca
Website: https://www.chaiwalaco.ca